420 recent reviews on Amazon.com were negative. They appear to be suspended. Data updated on .
AutumnFall no longer has any products listed for sale, based on this we assume that Amazon.com has taken action and very likely suspended them. Reading most up to date reviews will have more details about customer frustrations.
If you have already placed an order, but since realized that your product is likely never going to come try contacting the seller on Amazon.com. If the seller is not replying, read on what to do if you were scammed.
Item arrived a month late and we received no feedback or communication until it arrived. Very difficult to process return for the item we did not need any more. Sent us a label to attach postage for a product that needs to be returned for freight.
I canceled this product in November 2020. It was ordered in October 2020 and the reason I ordered it the first place already passed. The seller had ample time to not deliver the product. It arrived on my door step on January 12 2021. I still don't a way of shipping without the company sending me form and permission to be picked up at my house. Very frustrated.
Repeatedly lied about the time I would receive my package, lied that it would come from their US facility, lied to guilt me into accepting their bad service saying they faced bankruptcy as a result. Product was expected to arrive in 2 weeks back when I ordered mid October, after receiving refund from Amazon and telling seller not to send, arrived mid January. Now, I have to get it back to them!
Ordered on October 22 with an expected delivery of November 4 - 12. Item finally arrived on Dec. 23, the seller promised a 20% refund we received a refund much closer to 10% - won't deal with this seller ever again. Lots of back and forth (in excess of a dozen emails) that was totally unhelpful along the way.
Today is Jan 8, 2021 and the two patio heaters were delivered betweenn 115 and 3 pm today, altho the even was Nov 15 and I have tried repeatedly to cancel this order. Now, I need them to be picked up and returned, and credit for 599.82 put on my account.