247 recent reviews on Amazon.co.uk were negative. Data updated on .
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Had to chase up delivery and when received were loose in a plastic postage envelope. Given the nature of the items and their potential usage, hygiene should have been essential. The products should have ben wrapped in a sterile sealed bag, or at least in a sealed bag. Very disappointed.
I ordered 50 surgical face masks which didn't arrive on the specified date. I left it contacting Vape Inc for an additional 5 or 6 days before emailing them on two separate occasions with no reply. I raised the matter with Amazon who responded with exceptional service in order to resolve the matter satisfactorily. Unbelievably an envelope has just arrived with only 5 off the 50 masks ordered.
Finally received email from Vape after 10 days wait, advising that the delay to my order was due to availability. items no longer required as far too late arriving and Amazon have refunded. Appalling customer service.
It was necessary for me to have masks before my flight to Tokyo on 10 Feb. The seller said the items are arriving on 7 that’s why I ordered but they didn’t and I still haven’t got them yet. The seller ignored my first message so I asked if I can get refund, then finally they sent me a message and said I might be receiving them soon. Awful customer service. Never use them again.